Privacy Policy
Cindog Media Pty. Ltd.
Last updated: [July 11, 2026]

This Privacy Policy explains how Cindog Media (we, us, our) collects, holds, uses and discloses personal information when you interact with cindogmedia.com.au and our related services, including enquiries, onboarding, and service delivery.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (where applicable).

1) What personal information we collect

We may collect personal information including:

  • Contact and identity details: name, business name, email address, phone number, address.
  • Enquiry and service details: information you submit via enquiry/quote forms, emails, calls, or otherwise (including project requirements, content you provide, and preferences).
  • Account and customer records: communications, service history, and administrative notes.
  • Payment and billing details: invoicing details, payment status, and transaction references (note: where payments are processed by third parties, we do not usually store full card details).
  • Website usage and technical data: IP address, device identifiers, browser type, pages viewed, dates/times of access, and referring pages.

2) How we collect personal information

We collect personal information:

  • Directly from you when you submit forms (including enquiry, newsletter, and quote request forms), contact us, or engage our services
  • Automatically through cookies, pixels, and analytics tools when you use our website
  • From third parties where relevant to providing services (for example, hosting/platform providers, payment processors, and marketing/analytics providers)

3) Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes including:

  • Providing quotes, responding to enquiries, and communicating with you
  • Delivering and administering our services
  • Managing billing, payments, and accounts
  • Providing customer support and handling requests
  • Operating, maintaining, and improving our website and services
  • Analytics, advertising, and marketing activities (including measuring campaign performance), where permitted by law and consistent with your preferences
  • Security, fraud prevention, and protecting our legal rights
  • Complying with legal and regulatory obligations

4) Who we disclose personal information to

We may disclose personal information to:

  • Technology and platform providers (for example, website hosting, storage, email systems, and website tools)
  • Analytics and advertising providers (for example, Google and Meta) where enabled
  • Email marketing providers (for example, Mailchimp/Klaviyo) where enabled
  • CRM providers (for example, HubSpot) where enabled
  • Payment processors (for example, Stripe/PayPal) where enabled
  • Contractors and subcontractors who assist us to deliver services (subject to confidentiality where appropriate)
  • Professional advisers (such as accountants, lawyers, and insurers)
  • Regulators, law enforcement, courts, or other parties where required or authorised by law

We do not sell personal information.

5) Overseas disclosure

Some third-party providers we use may store or process personal information outside Australia (including in the United States and other jurisdictions). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles that information in a manner consistent with this Privacy Policy and applicable privacy laws.

6) Cookies, pixels, and analytics

We use cookies and similar technologies (which may include pixels) to:

  • Enable core website functionality
  • Remember preferences
  • Understand website traffic and performance
  • Support advertising and measurement (where enabled)

You can manage cookies through your browser settings. If you disable cookies, parts of the website may not function properly.

7) Direct marketing

We may send marketing communications where you have requested information from us, subscribed, are an existing customer, or where otherwise permitted by law. You can opt out at any time by using the unsubscribe function (if provided) or by contacting us.

8) Security and storage

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No data transmission or storage system can be guaranteed as completely secure.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

9) Access and correction

You may request access to the personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before processing your request.

10) Complaints

If you have a concern or complaint about how we handle personal information, contact us and we will respond within a reasonable time.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via Office of the Australian Information Commissioner.

11) Contact us

Cindog Media
Email: [email protected]
Business address: The Realm, Level 1/18 National Circuit, Barton ACT 2600

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the updated version on our website. The “Last updated” date at the top will be updated accordingly.